Are you a curious and creative problem-solver with a passion for untangling complex problems, and using creativity to translate human needs and experiences into seamless services and products?

If so, we want to hear from you!

Come and join LOTI, London local government’s collaborative innovation team, to help borough councils design high performing services and products that meet Londoners’ needs.

This is a rare and exciting opportunity to design, deliver and influence projects that can have an impact at a truly London-wide scale. You’ll be responsible for shaping initiatives on a wide range of topics from Net Zero, to housing, to social care and many more.

You’ll benefit from a starting salary of £50,721, a training budget of £1,500/year to support your professional development, and enrolment in the Local Government Pension Scheme. The role is being offered on a two-year Fixed Term Contract, with potential to extend.

How to apply

• Read the full job description and apply online here.
• In the online application, you’ll be asked some details about your career history, then a few questions about how you’d be a great fit for the role.
• Applications close at 5pm on 2 September 2025.
• There will be face-to-face interviews at London Council’s offices on 10-12 September.
• The top two candidates will be invited to an online interview on 15 September.

A week in the life of the LOTI Service Designer

Wondering what it would be like to have this role? Below we sketch out what could be a typical week…

Monday
Today’s an office day. You head to London Councils’ HQ at Arthur Street to spend it with the LOTI team. This is the perfect opportunity to get together with members of the team to design a session that’s looking at pan-London solutions to climate change. You ideate together to ensure that the session leads to tangible ideas or opportunities to take forward whilst making it engaging and fun at the same time. As part of this, you’re discussing ways to ensure everyone can contribute meaningfully and that even the quietest voices are heard.

After a productive morning, you enjoy some lunch with colleagues from the LOTI team, swapping favorite local restaurant recommendations and talking about upcoming trips.
The afternoon starts with LOTI’s fortnightly team meeting where we’re planning our next Digital Inclusion Conference. This is the annual conference, where we bring together our Digital Inclusion community to discuss the new dimensions of digital exclusion in the AI era. You update the team on the two exciting installations you’ve been working on and get their feedback so you can continue developing them well in advance of the conference. After the meeting, you continue to refine the installations based on the feedback from the team.

You finish the day by having a call with colleagues from the Greater London Authority (GLA), a key partner for the Climate Change workshop you discussed this morning. Alongside LOTI team colleagues, you talk them through the broad plan for the workshop, checking if it meets their expectations.

Tuesday
You start the day with a LOTI team stand-up. It’s a short meeting to check in with the rest of the team, hear any important updates and ask for any help you need.

The first task is to incorporate the GLA’s feedback from the day before into the design of the climate change workshop. Once you’re happy with the final design, you start preparing printable templates you’re planning to use for the various activities.

In the afternoon, you’re involved in some early conversations about how LOTI might be able to support some work in the area of Special Educational Needs and Disabilities (SEND). You’re excited at the prospect of learning about a whole new service area in local government and investigating user needs. You’re curious to find out more about how things work in that space and what the issues might be.

You spend the rest of the afternoon thinking and planning for an upcoming skills webinar with the LOTI community that will focus on using storytelling for innovation. You want to make sure the session is both informative and engaging, and meets the needs of the LOTI community.

Wednesday
After the morning stand-up meeting, you resume the planning and design of the skills webinar. You’ve been reading about examples of what boroughs have done on an innovation front as well as taking inspiration from the private sector. You’ve also come across some blogs on effective storytelling techniques. All of which you’re using as inspiration but adapting to the local government context. By the end of the morning, you have the satisfaction of sharing the initial design of the session with your manager, ahead of your 1-1 tomorrow.

At lunchtime, you decide to go for a walk to get some fresh air and have an opportunity to reset after a morning of ideation and design.

You start the afternoon by supporting another LOTI team member in running an online session on information governance. Although this isn’t an area you’re regularly involved in, you find it incredibly valuable and feel reassured knowing expert knowledge is available when needed. This resonates particularly well given your own experience managing consent processes during previous user research projects.

This session provokes some thoughts and you think it’s worth putting these thoughts in a blog in case it helps other designers in the wider LOTI community. You decide to capture these thoughts on paper, before they disappear.

Thursday
There’s no team stand-up today, so you decide to head to the office. It’s one of the busiest days in the office so it’s a great opportunity to connect with other London Councils’ colleagues. You’re finding this really helpful particularly because you want to connect with colleagues who are leading the climate change work as well as learn more about what the organisation does.

You start by printing the templates for the climate change workshop, and your designs catch the eyes of colleagues nearby. They really like the templates and the framing of the activities so they ask for your advice on an upcoming session about improving recruitment practices. You agree to a chat next week.

It’s then time for your weekly 1-1 with your line manager to check-in and share how things are going. Amongst other things, your line manager shares the latest on the SEND work you discussed earlier in the week, and together you ideate key areas of enquiries for the upcoming user research interviews.

Just before lunch you attend the Service Design Network Meet-up led by other local government colleagues. It’s a chance to connect and share with other service design professionals working across local government. You find these sessions incredibly helpful and feel like you learn as well as make new connections, each time.

After a refreshing lunch break, you respond to the team messages and queries from boroughs. You spend the afternoon polishing and finalising your skills webinar slides and speaker notes.

Time has flown by and it’s time for some well-deserved drinks with colleagues.

Friday
The end of the week is almost here!

You’ve had to re-prioritise and start work on planning for and writing the SEND user research interview guides, adapting them to the different roles participants have. Your thinking is informed by the documents your SEND colleagues have sent you as well as your own research on this topic. This takes up all of your morning, and you’re happy with the progress you’ve made.

After lunch, you join the full LOTI team online for the weekly retro and planning meeting. In the meeting, each team member shares highlights from their week and details of their most important activities next week. It helps ensure we’re coordinated and that each team member can ask for any help they need. One team member asks if anyone can assist them in facilitating an AI workshop next Thursday. You volunteer. While every member of the team has a specific role and remit, you enjoy being able to get involved in support of others’ work and events.

After the team meeting, you have one further call with the SEND representative to discuss the logistics of the user research interviews. This prompts you to read a new blog you found earlier in the week, on what makes good user research.

You end the week by tidying up your notes and files, following up on emails and checking you’re all set for another week.