Designing a digital inclusion service

A London-wide service offering devices, data and digital skills to Londoners who need to get online.

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Get Online London is London’s first Digital Inclusion service offering Londoners access to refurbished devices, free mobile connectivity and digital skills they may need to get online. Supported by the Mayor of London and the London Office of Technology and Innovation (LOTI), the service is delivered by Good Things Foundation (GTF). The service builds on Good Things Foundation’s existing infrastructure to enable delivery at scale via community partners and libraries, ensuring that support is available at the local level in every corner of London.

The three core elements of the service include:

  1. A new ‘Device Bank’ for London – With the aim of providing appropriate devices to Londoners who need them. Creating this pool of devices and equipment will heavily rely on donations from our private and public sector partner organisations. There are no costs involved for the organisations wishing to donate devices. This will also support the circular economy, reducing e-waste as well as having a positive social impact.
  2. A National Databank – Londoners will have access to Good Things Foundation’s National Databank, which will provide free mobile connectivity.
  3. Access to a free digital skills platform, Learn My Way – which organisations can use to help support people develop basic digital skills. It covers topics such as how to turn on a device and use a mouse through to online banking.

Growing the London Digital Inclusion Network will enable the delivery of these three core elements.  The London Digital Inclusion Network is the London network of VCS and community organisations that will lead in distributing the devices and data to the people they support. We’ll expand and build on the existing network of Digital Inclusion hubs Good Things Foundation has developed to ensure every Londoner has access to the service offer.

We’ll support the London Digital Inclusion Network to provide digital inclusion support in their communities by offering grants that aim to support members’ sustainability and capability to deliver. Sign up for the Network newsletter to find out when the next round of the Digital Inclusion Capability Grants will open.

For more information about how to get involved in Get Online London, please visit the website.

To stay updated, please join the LOTI Digital Inclusion community on Basecamp. We will work in the open, so we will keep you updated every step of the way.


Project Timeline


Designing a Digital Inclusion Service for London – Show and Tell

In this session, we shared our service design research findings as we design Get Online London – London’s first digital inclusion service, delivered by Good Things Foundation and supported by the Mayor of London and LOTI.


Initial Workshops with Boroughs and VCS

On 8 June 2022, LOTI, GLA and Good Things Foundation held two workshops with London boroughs and VCS organisations to get their feedback on initial proposals for developing a London-wide digital inclusion service that will seek to offer devices, data and digital skills to Londoners who aren’t online. This summary captures the key discussion points.

DI Service Website

Project Kick-off

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