Digital Inclusion in Temporary Accommodation

Working to ensure that no one is digitally excluded as a result of living in Temporary Accommodation.

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Status: Live


This project is part of LOTI’s Digital Inclusion Innovation Programme, which aims to use innovation methods to design and scale initiatives that support digitally excluded Londoners who have been left particularly vulnerable during the Covid pandemic.

The aim of the project is to better understand the specific needs of digitally excluded individuals and families living in temporary accommodation (TA).

Based on early engagement with boroughs and other key partners, LOTI is aware that residents living in all forms of temporary accommodation experience a range of barriers to getting online, including lack of wifi provision in hostels, limited or no access to suitable devices, etc.

In this phase of the project, we’re focusing on TA hostels specifically, for three reasons. Firstly, we’d like to rapidly test existing hypotheses about the lack of wifi in hostels being a major contributing factor to digital exclusion in TA hostels. Secondly, we’d like to build a deep understanding of the circumstances and digital inclusion needs of those who live in TA. Thirdly, we’re narrowing our focus to TA hostels for pace and to ensure that any future projects are informed by deep insights and an evidence base of barriers and issues.

We’ll be working with FutureGov to undertake deep user research during October-November 2021, which will then inform a set of recommended interventions to support our overall goal of ensuring that no one is digitally excluded as a result of living in TA.


Project Timeline


Temporary Accommodation Workshop

A workshop with boroughs to explore the complex and multifaceted nature of digital exclusion in London’s temporary accommodation.

Summary Notes Digital Inclusion Temporary Accomodation Workshop

Project Kick-off