Supporting Dementia Care

Designing digitally inclusive services for people affected by dementia and their carers

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Status: Completed


This project was part of LOTI’s Digital Inclusion Innovation Programme, which aims to use innovation methods to design and scale initiatives that support digitally excluded Londoners who have been left particularly vulnerable during the Covid pandemic.

People living with dementia were hit particularly hard by the pandemic. The lockdowns impacted the routines and regular support upon which they rely. Community support groups had to pivot to using technologies to re-engage and support people from their homes. However, lack of devices, support, connectivity and skills made it difficult for many to engage online. Even when in-person support services resume, many individuals are likely to be apprehensive about re-engaging in person. 

LOTI worked with the Helix Centre (part of Imperial College London) to co-design and pilot new ways to provide dementia support. Our aim was to equip community support groups with the right skills and knowledge to provide digitally inclusive services to people affected by dementia and their carers. 

Project Goals

The aim of this project was to:

  • Help people with dementia stay in their homes longer;
  • Promote good physical and mental health and wellbeing among carers and people with dementia;
  • Support local authorities’ responsibility to provide good quality information and advice;
  • Facilitate knowledge exchange and the sharing of best practice between the groups that support people with dementia and their carers;
  • Further the digital inclusion agenda. The end model can be scaled for other service providers to use.

Project Design

The project was delivered in three phases:

Phase 1: Definition

We worked with local authorities and community organisations to understand and prioritise opportunities with the boroughs.  We developed teams of interested individuals to co-design new digital inclusion initiatives.

Phase 2: Co-design

We co-designed prototypes to test and improve through iteration with local authorities, community groups, people with dementia and their carers.

Phase 3: Implementation

We supported the implementation of new digital engagements and shared our experiences and learning. Ideas and opportunities to further progress the work have been developed.



Supporting Dementia Care Toolkit

Project Timeline

Final Show and Tell

On 6 July, we held the final show and tell of the project in which the Helix Centre shared more detail about our pilot to help people living with dementia engage digitally, and our learnings. Here are the slides and the recording from the session.

From Prototype to Pilot

In this final blog post we describe how we tested our prototypes with two pilot virtual community groups, and lay out some of the insights and findings.

Show and Tell 2

On 16 March, the Helix Centre shared their prototypes for supporting access to Zoom calls so that people with dementia and their carers can join online community group activities. Here are the slides and the recording from the session.

Prototyping Digital Befriending Kits

This blog post provides an overview of how we worked with boroughs and community groups to co-design a Digital Befriending Kit to tackle the social isolation of people living with dementia.

Show and Tell

On 10 November at 10:30 am, the Helix Team from Imperial College London shared details of the initial prototypes they’ve developed with boroughs. Here are the slides and the recording from the session.


Kick off Workshop

LOTI and the Helix Centre held a discovery workshop, which sought to understand boroughs’ objectives and priorities in relation to dementia support and to explore potential solutions. View the summary.

Summary Note Supporting Dementia Carers Discovery Workshop

Project Kick-off

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