This project was part of LOTI’s Digital Inclusion Innovation Programme, which aims to use innovation methods to design and scale initiatives that support digitally excluded Londoners who have been left particularly vulnerable during the Covid pandemic.
People living with dementia were hit particularly hard by the pandemic. The lockdowns impacted the routines and regular support upon which they rely. Community support groups had to pivot to using technologies to re-engage and support people from their homes. However, lack of devices, support, connectivity and skills made it difficult for many to engage online. Even when in-person support services resume, many individuals are likely to be apprehensive about re-engaging in person.
LOTI worked with the Helix Centre (part of Imperial College London) to co-design and pilot new ways to provide dementia support. Our aim was to equip community support groups with the right skills and knowledge to provide digitally inclusive services to people affected by dementia and their carers.
The aim of this project was to:
- Help people with dementia stay in their homes longer;
- Promote good physical and mental health and wellbeing among carers and people with dementia;
- Support local authorities’ responsibility to provide good quality information and advice;
- Facilitate knowledge exchange and the sharing of best practice between the groups that support people with dementia and their carers;
- Further the digital inclusion agenda. The end model can be scaled for other service providers to use.
The project was delivered in three phases:
Phase 1: Definition
We worked with local authorities and community organisations to understand and prioritise opportunities with the boroughs. We developed teams of interested individuals to co-design new digital inclusion initiatives.
Phase 2: Co-design
We co-designed prototypes to test and improve through iteration with local authorities, community groups, people with dementia and their carers.
Phase 3: Implementation
We supported the implementation of new digital engagements and shared our experiences and learning. Ideas and opportunities to further progress the work have been developed.