Communication tools

LOTI has developed a range of communications tools to help you promote social tariffs to your staff, residents and the community groups within your boroughs.

Key messages

• Broadband social tariffs are typically lower priced home internet packages for people who receive certain state benefits.
• Broadband social tariffs have some criteria and conditions that differ from standard broadband tariffs, including:
  • Only for households or individuals receiving certain state benefits
  • Available for use once sign-up is complete and as long as the user continues to qualify for it and the tariff is available
  • Set in price during the contract period
  • Free to install 
  • Usually no cancellation fees
• Ofcom’s table of social tariffs is the most up-to-date list of social tariffs available but these are subject to changing at short notice.
• Before choosing a social tariff, residents should consider which internet speed best suits their household size and what the internet will be used for
• If the resident/household prefers to use mobile data, they may be able to access cheaper mobile packages. More detailed information can be found in this table. 

Suggested campaign resources

• Use/adapt LOTI’s sample posters for printing
• If you are planning to do a presentation on social tariffs, simply edit these template presentation slides created by LOTI. 
• If you have a newsletter, we have developed suggested newsletter copy you could use/adapt.
• If you want to share information on social media, we have developed suggested social media copy you could use/adapt.