Social Tariffs Toolkit

A toolkit, developed with Ofcom, to encourage signposting to broadband social tariffs.


Better understanding of the social tariffs available and eligibility criteria are key barriers to signposting residents.

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What are broadband social tariffs?

Social tariffs provide home broadband to eligible households that struggle with affordability.

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What internet speed is best?

Find out about what internet speeds are preferred depending on household use.

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Common terms

A number of common terms are used throughout this toolkit and by broadband providers.

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Broadband social tariffs

Many internet service providers offer broadband social tariffs.

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Mobile data

For residents who prefer to use mobile data, affordable data connectivity is offered by some telecoms providers via local councils, charities and community organisations.

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Communication tools

LOTI has developed a range of communications tools to help you promote social tariffs to your staff, residents and the community groups within your boroughs.

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How can we start the conversation with local residents?

Top tips on how to start the conversation with residents on social tariffs.

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