New Service Models in Adult Social Care


Helping boroughs think differently about social care delivery

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Why is LOTI focusing on Adult Social Care?


Adult social care is under enormous pressure. Budget constraints are severe and demand is growing. Both social care professionals and the people they serve report that the quality of outcomes is often not where they would like them to be.

In response, on 21 November 2022, LOTI hosted an innovation day at London City Hall for adult social care professionals and their third and private sector partners to explore the possibility of developing new service models. Participants learned and were supported to think about radical new approaches to meeting social care needs. The focus was on delivering better outcomes in more sustainable ways over the long term, using all the tools, approaches and methods that are available in the internet era.

The event was followed by a £200k innovation fund to incentivise, select and pilot the most promising ideas for new service models. More information on the Innovation Fund we ran can be found in our blog.

The two projects selected as part of the Innovation fund are:

Project 1: Piloting a home care cooperative in Clapton and
Project 2: Developing a prototype multi-agency data platform for frontline care workers

The approach we’re taking


A huge amount of work has already been done to address the challenges in the system of care. However, at LOTI we think that small changes are no longer fit for addressing the growing demand and ever-increasing financial pressures. It’s time to look at other, more radical approaches to addressing the needs of people needing social care. Our projects will explore the potential new service models offer in enabling better outcomes for people.

This work builds on LOTI’s prior research and projects that have examined how boroughs can make better use of assistive technology. To increase our understanding of this field, we have also published the following research:

  1. Social care technology innovators: This report produced by CC2i, looks at the innovative supplier market, focusing on SMEs and start-ups that offer interesting and relevant tools to social care services.
  2. New service models: This report produced by PUBLIC, highlights interesting case studies where technology is enabling radical new service models in the UK and abroad to deliver better quality care.

Other projects in this space


Given the complexity of challenges in the Adult Social Care ecosystem, we know it’ll take much more than just the LOTI-funded projects to make a change. Our aim is to raise awareness of and share other work that boroughs and their partners are leading in this space. Here are two other projects we’re aware of:

Kingston Project: Automating Social Care Assessments

This project is led by Kingston Council and funded by the Department for Levelling Up Housing and Communities. It seeks to better understand whether social care assessments can be codified and therefore automated resulting in faster processing of assessments and better outcomes for people needing care.

Redbridge Project: Adult Social Care Frontdoor Discovery

This project is led by Redbridge Council and is also funded by the Department for Levelling Up Housing and Communities. It will explore user journeys into adult social care and gather data on user needs and journeys to enable well-evidenced design decisions that focus on preventative care and effective and automated triaging.

If you’re interested in contributing, please get in touch at contact@loti.london.

Collaborators


Resources


Social care technology innovators

A database of UK-based social care technology innovators and accompanying report outlining how these innovative solutions are supporting the social care sector.

Innovative service models in social care

Research, analysis and case studies outlining how organisations in the UK and abroad are using digital and innovative approaches for delivering high-quality social care.

LOTI’s Service Innovation Cards

LOTI's Service Innovation Cards help teams think more creatively about how they can improve the services they offer.

Project Timeline


24/10/2023

Supporting people to be independent for longer.

Redbridge Council in partnership with dxw continue exploring the “front door” of adult social care services with a focus on supporting independence of an ageing population.

04/10/2023

Redbridge: Adult Social Care Frontdoor Discovery

To find out more about the Redbridge-led project please refer to the slides and video recording of the show and tell hosted on 4 October 2023.

13/09/2023

Kingston: Automating Social Care Assessments Show and Tell

To find out more about the Kingston-led project please refer to the slides and video recording of the show and tell hosted on 13 September 2023.

 

26/07/2023

A new service model allowing care and support to exist in abundance

In this excerpt from Equal care co-op, learn how a new model of home care using the support networks in grassroots communities could change care and support in the UK.

Innovation Fund – Selected Projects

LOTI is pleased to announce the projects it will fund as part of the Innovation Fund are: Project 1: Piloting a home care cooperative in Clapton and Project 2: Developing a prototype multi-agency data platform for frontline care workers. More details on this blog.

30/11/2022

Webinar: Innovation Fund

In this webinar, the LOTI team explain the purpose of the Innovation Fund, project selection criteria and timelines for applications. A recording of the session can be viewed in this link and the slides presented can be found in this document.

30/11/2022

21/11/2022

Launch of LOTI’s Innovation Fund

On 21 November, LOTI also launched the Innovation Fund, which seeks to support the piloting of new, radical ways for improving adult social care outcomes. More details about the fund including timelines can be viewed in this blog.

21/11/2022

Innovation Day: New Service Models in Adult Social Care

On 21 November 2022, LOTI was pleased to bring together borough social care leads and innovators who are already leading the way in addressing social care needs in completely new ways. The day was focused on thinking creatively about how we might enable people with care needs to lead thriving lives. The raw ideas that emerged on the day can be viewed in this document.

Untitled Design

28/09/2022

Briefing Session: New Service Models in Adult Social Care

LOTI held a briefing session to outline our plans for the upcoming Innovation Day for New Service Models in Adult Social Care.

09/09/2022

New Service Models Innovation Day & Fund

This deck provides an overview of LOTI’s plans to host an innovation day and fund to explore radical new service models in the field of adult social care.

Image of title slide stating: New Service Models in Adult Social Care Innovation Day & Fund

12/04/2022

Research: New service models

In this LOTI commissioned research, PUBLIC present a wide range of UK and international examples employing new approaches for delivering social care. You can access the executive summary, full report and the case study library on the innovative service models in social care resource page.

12/04/2022

Research: Technology Innovators

In this LOTI commissioned research, CC2i present a wide range of UK based technology suppliers offering innovative tools enabling social care service delivery. You can access the executive summary, full report and the database of suppliers on the social care technology innovators resource page.

Project Kick-off

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