What is it?

This toolkit sits alongside the Digital Exclusion Map and Digital Exclusion Persona Bank and includes details on how these resources were developed and how they can be used by London boroughs and other partners to understand digital exclusion in their locality.

The tookit also includes key insights and the methodology behind the quantitative and qualitative research conducted to support the development of the map and personas.

Why did we create it?

The Toolkit was created as part of LOTI’s Mapping Digital Exclusion project.

Who should use it?

This toolkit is for digital inclusion leads or similar in London boroughs. While it has been developed based on the experience of five London boroughs, the approach is equally applicable for local authorities in other parts of the UK. The toolkit will also be useful for partners delivering digital inclusion support including Voluntary and Charity Sector organisations and NHS partners.