Blog Archives

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Not all service demand is created equal

24 June 2025

How can we break down the challenge of spiralling demand for public services into a more manageable set of problems?

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The overlooked member of your design team: Information governance

7 April 2025

Anjali from the LOTI team explores how service designers and information governance professionals can work together to build better, more trusted services.

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Sailing Towards Innovation: A Journey Through the Global Service Jam

24 March 2025

The Product Design team at Lewisham Council, shares their insights from hosting a Global Service Jam, centred on innovating through action rather than passive discussion.

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Creativity beyond the times of crisis

24 March 2025

Anjali from the LOTI team reflects on the use of creativity in crisis situations, and shares practical ways to embed creative practices into everyday problem-solving for sustainable innovation

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Guide to running a design sprint

19 March 2025

LOTI’s step-by-step guide to design sprints helps public sector teams turn ideas into action with structured activities, templates, and real-world examples.

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Guide to designing an immersive experience

4 February 2025

A practical, step-by-step guide to designing immersive experiences that bring stories and systems to life through interactive activities and theatre.

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Reflections on Test, Learn and… LOTI

4 February 2025

How LOTI’s model of regional collaborative innovation can help deliver the government’s public service reform goals.

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Adult Social Care Storyboards

28 January 2025

Storyboards that capture the journeys of individuals who need care and support and products that can help them have a better experience.

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Design isn’t just for designers: Recognising and building on design principles in local government

20 January 2025

Anjali Moorthy, LOTI Service Designer, explores three underrated design skills in local government and suggest some tools we can borrow from design.

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Designing solutions for the LOTI Sandbox in Adult Social Care

25 November 2024

Genta shares highlights from the LOTI Sandbox in Adult Social Care Design Workshops.

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Designing for Empathy: How stories and theatre shaped LOTI’s Local Authority Sandbox

23 October 2024

Anjali shares behind-the-scenes of designing London local government’s first immersive adult social care event of its kind using stories and theatre.

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Bringing the Local Authority Sandbox to life

16 September 2024

Genta and Anjali from the LOTI team highlight the latest on testing the Local Authority Sandbox in adult social care.

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