Blog Archives

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Addressing digital health inequalities in the London Health Mission

24 March 2026

London has recently launched the Health Mission, Genta from the LOTI team explains the work LOTI is leading on, the Theory of Change stream.

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Public Service Reform: from cashable savings to radical change

17 March 2026

How public sector organisations can rethink their approach to more radical innovation and deliver effective, financially sustainable services.

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Workshop Scenario Techniques

17 March 2026

This deck is a collection of “live-fire” facilitation scenarios and a tailored menu of techniques to help you navigate them.

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Workshop Activity Cards

17 March 2026

A curated collection of workshop activities organised by the goal you’re trying to hit including generating ideas, sorting priorities, building empathy, or mapping out a vision. 

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Building community through codesign in Grahame Park

24 February 2026

William Cooper from Barnet shares his experience when they tested a unique participatory grantmaking project in Grahame Park in Barnet. 

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When is the best time to start your procurement process?

24 February 2026

Sarbjit from the LOTI team discusses the best time to start your procurement process and ideas for how to approach it from a user needs perspective.

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A co-operative home care toolkit

28 November 2025

A service specification and practical guidance to help other boroughs implement a co-operative, community-based approach to home care.

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LOTI Service Demand Canvas

6 November 2025

The LOTI Service Demand Canvas breaks down the different types of demand that come to council services so that teams can respond more effectively.

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How behavioural systems mapping can help design smarter & fairer interventions

23 July 2025

Dr Lara Suraci from DG Cities shares how behavioural systems mapping can be used to design interventions & tackle issues like digital exclusion.

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Brent’s Innovation Journey: Building a ‘Base’ for Local Government Innovation 

22 July 2025

Ryan Hamilton from Brent shares their plans for ‘The Base’, a dedicated space where bold ideas and collaborative experimentation come to life. 

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Not all service demand is created equal

24 June 2025

How can we break down the challenge of spiralling demand for public services into a more manageable set of problems?

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The overlooked member of your design team: Information governance

7 April 2025

Anjali from the LOTI team explores how service designers and information governance professionals can work together to build better, more trusted services.

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