Service Design Archives

Alison from the LOTI team shares four critical reasons why it’s time to retire the phrase for good, along with an incredibly easy fix.

Speculating into the future by design

Genta from the LOTI team discusses using speculative design methodology to explore the London Health Mission.

The cost of building fell…but the cost of deciding hasn’t

Dwain Nicely, Continuous Innovation Manager at Barking and Dagenham, shares his thoughts on the cost of deciding in local government.

Small actions, shared value — Seocho Coin

Polly from the LOTI Team sits down with Seocho-gu, South Korea to discuss their innovative Seocho Coin initiative and their other inclusion programmes.

Making a socially transformative impact in Tohoku, Japan

How does social impact and economic value go hand in hand? Yuma Kawahara from Sendai City shares their work on supporting social entrepreneurs across the Tohoku region.

Addressing digital health inequalities in the London Health Mission

London has recently launched the Health Mission, Genta from the LOTI team explains the work LOTI is leading on, the Theory of Change stream.

Public Service Reform: from cashable savings to radical change

How public sector organisations can rethink their approach to more radical innovation and deliver effective, financially sustainable services.

Workshop Scenario Techniques

This deck is a collection of “live-fire” facilitation scenarios and a tailored menu of techniques to help you navigate them.

Workshop Activity Cards

A curated collection of workshop activities organised by the goal you’re trying to hit including generating ideas, sorting priorities, building empathy, or mapping out a vision.

Building community through codesign in Grahame Park

William Cooper from Barnet shares his experience when they tested a unique participatory grantmaking project in Grahame Park in Barnet.

When is the best time to start your procurement process?

Sarbjit from the LOTI team discusses the best time to start your procurement process and ideas for how to approach it from a user needs perspective.

A co-operative home care toolkit

A service specification and practical guidance to help other boroughs implement a co-operative, community-based approach to home care.