Covid Recovery: Digital Inclusion

Supporting boroughs to tackle digital exclusion in London

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Status: Live


One of the London Recovery Board’s missions is to provide digital access for all. This aligns with LOTI’s Year 2 focus of helping boroughs tackle vulnerability and promote inclusion during the Covid period. In collaboration with the Greater London Authority, this project seeks to ensure that boroughs’ knowledge, ideas and resources on effective digital inclusion measures are closely aligned with the London Recovery Taskforce’s process to make the greatest positive impact for Londoners.

Coming next:

  • Digital Inclusion case study library
  • Data sets for identifying digital exclusion at a local and individual level


Project Timeline

LOTI stock image 15


Social Value in Procurement webinar

LOTI is hosting a webinar for boroughs to explore how to make use of social value clauses in procurement contracts to tackle digital exclusion.


Commissioning Research

LOTI has commissioned four days of web research to identify examples of digital inclusion best practice from around the world. The case studies found as part of that research will form part of a digital inclusion library we will share on our Resources page.

Person working at a laptop


LOTI Dragon’s Den: Bridging the Digital Divide

Full recording of LOTI’s two-hour session at Digital Leaders Week.


Pitch 7: Crowdfunding for digital devices

Philip McCorkell (Communications Manager) and Ally Round (Principal Policy and Projects Officer) shared details about the London Borough of Camden’s collaboration with Camden Learning to create a Crowdfunder to end the digital divide for Camden pupils. Full video here.

Camden Pitch_ LOTI Dragon's Den at DigiLeaders Week
Lambeth Pitch_ LOTI Dragon's Den at DigiLeaders Week


Pitch 6: Internal digital engagement campaign

Paul Tait (Delivery Manager) shared learnings from London Borough of Lambeth’s 18-month project (which is still underway) to improve their staff’s awareness of and ability with workplace technology, specifically Microsoft Office 365.


Pitch 5: Improving digital skills internally

Dionne Lowndes (Head of IT and Digital) shared details about the London Borough of Southwark’s ‘DiTO’ framework, creating an internal culture of personal responsibility for Digital and Innovation competencies development.

Southwark Pitch_ LOTI Dragon's Den at DigiLeaders Week
Brent Pitch_ LOTI Dragon's Den at DigiLeaders Week (1)


Pitch 4: Connectivity+devices+skills

Lucy Dunn (Workstream Lead – Digital Enablement) & Ala Uddin (Head of Adult Education – Brent Start) shared details about London Borough of Brent’s free package which includes connectivity + devices + skills training for residents in the greatest need.


Pitch 3: Digital skills guides

Opama Khan (Head of Digital Place) shared details about how the London Borough of Croydon developed hard copy digital skills guides as an analogue solution to a digital challenge.

Croydon Pitch_ LOTI Dragon's Den at DigiLeaders Week
Kingston & Sutton Pitch_ LOTI Dragon's Den at DigiLeaders Week


Pitch 2: Content curation & digital marketing

Daniel Green (Corporate Head of Health Behaviours & Public Health Services) shared how Royal Boroughs of Kingston and Sutton’s shared service curates relevant resources online to amplify the council’s services to those who need to access it via social media and other channels.


Pitch 1: Multi-generational buddy system

Susan McFarland-Lyons (Senior Delivery Manager) shared details about how London Borough of Hackney adapted Salford Foundation’s model to develop a multi-generational buddy system, pairing young people with older residents to teach them digital skills.

Hackney Pitch_ LOTI Dragon's Den at DigiLeaders Week

LOTI at DigiLeaders Week


LOTI Dragon’s Den at DigiLeaders Week

LOTI is hosting a two-hour session on 14 October from 12-2pm at DigiLeaders Week to showcase the products and projects that London boroughs have developed to bridge the digital divide across the capital.


Digital Inclusion Workshops Summary and Recommendations

On Monday 28 and Wednesday 30 September, LOTI held workshops to explore digital inclusion issues based on residents’ increasing need to access education, work, training, social connections.

September 2020_LOTI Digital Inclusion Workshop Notes
LOTI Digital Inclusion for Covid Recovery


Project Overview and Workshop slides

As digital exclusion is a multi-faceted issue that cannot be addressed in one go, we held two discovery workshops to explore and identify specific areas where we have the influence and ability to make change happen.

Project Kick-off