Digital Inclusion Innovation Programme

Supporting boroughs to tackle digital exclusion in London

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Status: Live


London boroughs have long been concerned about the issue of digital exclusion. The Covid pandemic has made taking action to tackle it more urgent and important than ever.

The London Recovery Board’s Digital Access for All Mission has set a goal for “Every Londoner to have access to good connectivity, basic digital skills and the device or support they need to be online by 2025.” As part of this mission, the GLA and LOTI are launching The Digital Inclusion Innovation Programme (DIIP). Working with partners in the public, third and private sectors, our goal is to use innovation methods to discover, design, develop and scale initiatives that support digitally excluded Londoners who have been left particularly vulnerable during the Covid pandemic. This work is expected to start in June 2021 and last for 2 years.

Explore this page to follow details about this work, and our previous initiatives to tackle digital exclusion in London.



Digital Inclusion Case Study Library

A searchable database of 28 international case studies on digital inclusion initiatives.

Project Timeline


Digital Inclusion Innovation Programme Workshop 2

A workshop for London boroughs to explore potential digital inclusion projects that could benefit from a collaborative approach. Find out more about the projects we’ll be conducting in the first wave here and a full summary of discussions here.

WEBSITE COPY Of Workshop 2 Digital Inclusion Innovation Programme


LOTI Show & Tell

LOTI Central Team share the desired outcomes for the programme, the approach to engagement, and insights gathered from crowdsourcing what initiatives have been undertaken in London so far.


Digital Inclusion in London: Establishing where we are Workshop

A workshop for boroughs and their partners to share details about digital inclusion initiatives and explore ideas for future projects. The summary can be read here.

Workshop 1 Summary Notes LOTI Digital Inclusion Innovation Programme

Crowdsourcing Digital Inclusion programmes

We’re inviting organisations to share details about initiatives, projects and programmes of work they have undertaken, or are currently undertaking, to support digitally excluded Londoners. Details can be found in this blog & you can complete the form here.


Digital Inclusion Innovation Programme

This deck outlines the initial areas of focus and planning timeline for LOTI’s work with boroughs and the GLA to support digitally excluded Londoners who have been left vulnerable during the Covid pandemic.

Digital Inclusion Innovation Programme
Guidance – Local Authority Duties And Powers To Fund Provisions To Enable Digital Access For Disabled People -.docx


Disability Law Service Guidance

Advice on how Local Authorities can make use of their duties & powers to fund provisions to enable digital access for disabled people.


Digital Access for All Mission

The Mayor of London has allocated £1.5 million over the next two years to work with the London Office of Technology and Innovation (LOTI) to tackle digital exclusion and help Londoners access the devices and skills they need to get online.

Mayor of London grey


Social Value in Procurement webinar

LOTI is hosting a webinar for boroughs to explore how to make use of social value clauses in procurement contracts to tackle digital exclusion.


Commissioning Research

LOTI has commissioned four days of web research to identify examples of digital inclusion best practice from around the world. The case studies found as part of that research will form part of a digital inclusion library we will share on our Resources page.

Person working at a laptop


LOTI Dragon’s Den: Bridging the Digital Divide

Full recording of LOTI’s two-hour session at Digital Leaders Week.


Pitch 7: Crowdfunding for digital devices

Philip McCorkell (Communications Manager) and Ally Round (Principal Policy and Projects Officer) shared details about the London Borough of Camden’s collaboration with Camden Learning to create a Crowdfunder to end the digital divide for Camden pupils. Full video here.

Camden Pitch_ LOTI Dragon's Den at DigiLeaders Week
Lambeth Pitch_ LOTI Dragon's Den at DigiLeaders Week


Pitch 6: Internal digital engagement campaign

Paul Tait (Delivery Manager) shared learnings from London Borough of Lambeth’s 18-month project (which is still underway) to improve their staff’s awareness of and ability with workplace technology, specifically Microsoft Office 365.


Pitch 5: Improving digital skills internally

Dionne Lowndes (Head of IT and Digital) shared details about the London Borough of Southwark’s ‘DiTO’ framework, creating an internal culture of personal responsibility for Digital and Innovation competencies development.

Southwark Pitch_ LOTI Dragon's Den at DigiLeaders Week
Brent Pitch_ LOTI Dragon's Den at DigiLeaders Week (1)


Pitch 4: Connectivity+devices+skills

Lucy Dunn (Workstream Lead – Digital Enablement) & Ala Uddin (Head of Adult Education – Brent Start) shared details about London Borough of Brent’s free package which includes connectivity + devices + skills training for residents in the greatest need.


Pitch 3: Digital skills guides

Opama Khan (Head of Digital Place) shared details about how the London Borough of Croydon developed hard copy digital skills guides as an analogue solution to a digital challenge.

Croydon Pitch_ LOTI Dragon's Den at DigiLeaders Week
Kingston & Sutton Pitch_ LOTI Dragon's Den at DigiLeaders Week


Pitch 2: Content curation & digital marketing

Daniel Green (Corporate Head of Health Behaviours & Public Health Services) shared how Royal Boroughs of Kingston and Sutton’s shared service curates relevant resources online to amplify the council’s services to those who need to access it via social media and other channels.


Pitch 1: Multi-generational buddy system

Susan McFarland-Lyons (Senior Delivery Manager) shared details about how London Borough of Hackney adapted Salford Foundation’s model to develop a multi-generational buddy system, pairing young people with older residents to teach them digital skills.

Hackney Pitch_ LOTI Dragon's Den at DigiLeaders Week

LOTI at DigiLeaders Week


LOTI Dragon’s Den at DigiLeaders Week

LOTI is hosting a two-hour session on 14 October from 12-2pm at DigiLeaders Week to showcase the products and projects that London boroughs have developed to bridge the digital divide across the capital.


Digital Inclusion Workshops Summary and Recommendations

On Monday 28 and Wednesday 30 September, LOTI held workshops to explore digital inclusion issues based on residents’ increasing need to access education, work, training, social connections.

September 2020_LOTI Digital Inclusion Workshop Notes
LOTI Digital Inclusion for Covid Recovery


Project Overview and Workshop slides

As digital exclusion is a multi-faceted issue that cannot be addressed in one go, we held two discovery workshops to explore and identify specific areas where we have the influence and ability to make change happen.

Project Kick-off